NURUL SUHESTI; IKA DEVY PRAMUDIANA; R AYU ERNI JUSNITA; SHOLICHAH, Nihayatus. Innovation of Digital Communication in Public Complaint Services: The Case of the JAKI Application in the Smart Government Era. Mediakita , [S. l.], v. 10, n. 2, p. 385–405, 2026. DOI: 10.30762/mediakita.v10i2.3093. Disponível em: http://103.134.17.61:8080/index.php/mediakita/article/view/3093. Acesso em: 18 aug. 2026.